Our Services

Our work is modular by design: we can start with an audit, focus on one priority, or partner end-to-end.

  • — Business & Inventory Audit

    — Marketplace & Competitive Analysis

    — Customer Experience Overview

    — Workstreams & Team Assessment

  • — Retail Vision & Positioning

    — Product Assortment Framework

    — Budget, Forecast & Revenue Model

    — Operating Model & Team Structure

  • — Org Design & Role Clarity

    — Workstream & Process Design  

    — Hiring & Onboarding

    — Change Management

  • — Assortment Strategy

    — Product Sourcing

    — Exclusive Product Collaborations

    — Visual Merchandising & Storytelling

  • — SKU Planning & Revenue Targets

    — Open-to-Buy Budgets & Forecasting

    — Replenishment & Inventory Management

    — Markdown & Liquidation Planning

  • — Product Strategy & Development

    — Pricing, Costing & Margin Targets

    — Sourcing & Production Management

    — Licensing & Usage Rights

  • — Customer Journey & Navigation

    — Product Pages & Content Standards

    — On-Site Conversion Touchpoints

    — Online Assortment Optimization

  • — Partner Strategy & Outreach 

    — Collaboration Concept & Value Proposition

    — Deal Structure & Terms

    — Activations & Launch Execution

REACH OUT

Experience

  • "Department of Merch transformed the way we thought about retail. They took us from a standard approach to a robust, long-term plan for partnerships, local collabs, and experiential activations. Kate and Amber approach problem solving with kindness, creativity and a rigor that is hard to come by."

    Ray Shea, Sr. Director of Design

    Obama Foundation

  • "Amber and Kate’s leadership transformed the museum’s retail program by professionalizing operations, strengthening reporting, and deepening cross-functional collaboration. They also elevated the assortment into a more thoughtfully curated, exhibition-driven, and collaboration-focused offering."

    Heather Li, Former Chief Financial Officer

    Brooklyn Museum

  • "Department of Merch just gets it in a way that many people in our industry still don’t".

    Josh York, Founder

    Soft Goods Manufacturing

  • "Department of Merch brings a focused point of view to every project. They are incredible thought partners and have a unique ability to balance their expertise with a flexibility that leads teams to arrive at the best possible outcomes." 

    Connie Zhou, Founder

    Studio 888